Refund policy

Refund and Return Policy

Last updated: October 15, 2026

We recommend reading our full Terms of Service before making a purchase.

At The Perfume Cabin LLC, we’re committed to providing a high-quality experience with every order. Please review this policy before submitting a request.

📦 How to Request a Return

Email info@theperfumecabin.com with:

  • Your full name and order number
  • The reason for the return
  • Photos of the product (and package, if damaged)

We’ll reply with next steps and confirm whether your return is eligible. Returns sent without approval may be refused.

🔁 Unopened Returns

  • Request within 14 days of delivery.
  • The item must be unused, unopened, sealed, and in its original packaging in resellable condition.
  • Return shipping is the customer’s responsibility.

We do not accept returns of opened or used products, or returns because you don’t like the scent, it smells different on your skin, it differs slightly from a previous purchase or batch, or it doesn’t last as long as expected. Our fragrances are handcrafted in small batches, and slight variation between batches is normal and not a defect.

🧴 Damaged, Leaking, or Incorrect Items

  • Email us within 3 business days of delivery.
  • Include photos of the package and product showing the damage, or the incorrect item.
  • Once confirmed, we’ll send a replacement or a full refund, including shipping. If a return is needed, we cover the shipping.

✅ Inspection and Refunds

  • We inspect returns within 10 business days of receiving them.
  • Approved refunds are issued to your original payment method within 10 business days after inspection. Your bank may take additional time to post it.
  • Original shipping charges are non-refundable unless the issue was our error or the item arrived damaged.

If a return is rejected, we can ship it back at your expense or dispose of it. If you don’t respond within 14 days of our notice, we may dispose of the item without a refund.

❌ Order Cancellations

Orders can only be canceled before a shipping label is created. Once shipped, we cannot guarantee cancellation or refund.

🚚 Return Shipments

We’re not responsible for carrier delays or lost return packages. We recommend using a tracked shipping method.

For questions, contact info@theperfumecabin.com. We’re here to help.