Shipping policy
Shipping Policy
Last updated: October 15, 2026
We recommend reading our full Terms of Service before placing an order.
This Shipping Policy explains how The Perfume Cabin LLC handles order processing, delivery, delays, and shipping issues for orders placed at theperfumecabin.com.
1. Delivery Times
Shipping timelines shown on our website, at checkout, or in our emails are estimates. Delivery may take up to 7 business days or more, depending on your location and factors such as:
- Carrier delays
- Customs clearance (international orders)
- Weather, holidays, or operational disruptions
If your order will be delayed beyond the estimated timeframe, we’ll notify you by email and, where required by law, give you the option to accept the delay or cancel for a full refund.
2. Delivery Limitations
- We do not ship to P.O. Boxes or APO/FPO addresses. We may also decline freight forwarders, hotels, temporary addresses, or addresses carriers can’t service.
- You’re responsible for providing a complete and correct shipping address. If a package can’t be delivered because of incorrect information or because no one was available, we can reship it at your expense or cancel the order. Original shipping charges are non-refundable in that case.
If you need a specific delivery date or special instructions, email info@theperfumecabin.com before placing your order.
3. Order Verification
Orders may be held while we verify payment and prevent fraud. We may contact you to confirm your identity or order details. If we can’t verify an order, we may cancel it and refund your original payment method.
4. Order Cancellations
Orders can only be canceled before a shipping label is created.
- Canceled in time: full refund to your original payment method.
- Already shipped: we cannot guarantee cancellation. You may be able to return it under our Refund Policy.
To cancel, email info@theperfumecabin.com right away with your order number.
5. Lost, Stolen, or Damaged Packages
- Marked delivered but not received: contact us promptly. We may ask you to confirm your address, check with neighbors or household members, or file a claim with the carrier.
- Damaged, leaking, or incorrect items: email us within 3 business days of delivery with your order number and photos of the package and product. Once confirmed, we’ll send a replacement or a full refund, including shipping.
6. Payment Disputes and Chargebacks
If something is wrong with your order, please contact us first. We want the chance to fix it. Nothing in this policy limits your right to dispute a charge with your bank or card issuer.
If we receive a chargeback or payment dispute, we may respond with order records, tracking and delivery confirmation, communications, and other evidence. If a dispute is fraudulent or unsupported, we may refuse future service and pursue any lawful remedies available to us.
